Frequently asked questions
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When will my order be delivered?
We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 5-7 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I Return my product?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All returns are subject to our refund policy
I would like to speak with the customer service. How can I get in touch?
You can email us at info@arabyla.com where our customer service team will be happy to help you with whatever you need!
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Will I be charged with customs and taxes?
The prices displayed on our site are exclusive of tax, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.